video of the exercise 10 (Delta Electronics)
Mark 9
Phone Call 1
J= Julia MW= Mr Willard
J - Delta electronics. This is customer Service. Julia speaking. How can I help you?
MW- Oh, hello. Do you sell ePhones?
J- Yes, we do. Would you like a catalogue?
MW- Yes, I would. Thanks
J- Fine. I`ll send you one right away. what`s your name?
MW- Willard
J- Sorry, could your repeat that, please?
MW- Willard
J- How do you spell that?
MW- W-I-L-L-A-R-D.
J- And could I have your phone number, please?
MW- 0133 48655
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